FAQs

We believe that enjoying fresh tropical fruits should be a breeze from start to finish, which is why our support is as vibrant and tailored as our fruit selection. Here’s a snapshot of the support we offer:

Customer Service:
Our friendly support team is available via phone and email during business hours to help answer any questions you might have—whether it’s advice on fruit selection, order details, or just some tasty recipe ideas.

Order Assistance:
Need help placing your order, tracking your delivery, or sorting out a return? We provide step-by-step assistance and clear guidance throughout your shopping experience to ensure you get your fruit quickly and hassle-free.

Product Information & Guidance:
We’re passionate about tropical fruits! That’s why we offer detailed information about each variety—including seasonal availability, nutritional benefits, and optimal storage tips—so you can enjoy your fruits at their very best. If you’re curious about how to ripen a fruit to perfection or need advice on pairing fruits with recipes, we’re here to help.

Technical Support:
Should you encounter any issues with our online platform, our technical support team is on hand to ensure your website experience is smooth and enjoyable—from navigating our site to completing your purchase.

Specialized Assistance for Bulk & Event Orders:
Planning a party, corporate event, or looking to order in bulk? We offer customized support to cater to larger orders, ensuring that your needs are met with efficiency and care.

If you ever need support, don’t hesitate to reach out via our Contact page or give us a call. Your satisfaction is our top priority, and we’re committed to making your journey with our fresh tropical fruits as delightful as the fruits themselves.

There are a few reasons why you might receive only part of your order:

• Split Shipments for Freshness:
To ensure that every item you receive is as fresh as possible, orders are sometimes split into separate shipments. Items sourced from different growers or harvested at different times might ship separately so that you get them at their peak condition.

• Backordered or Seasonal Items:
Occasionally, some products may be on backorder or subject to seasonal availability. In these cases, we ship the available items immediately and send you a notification with tracking details for the remaining items once they’re ready.

• Multiple Warehouses or Suppliers:
If your order includes items that come from different locations or suppliers, they may be dispatched separately. This helps us ensure that your produce maintains its quality during transit.

If you were not notified about a split shipment or are concerned that your order is incomplete, please get in touch with our customer service team. They’ll be happy to look into your order and make it right.

If your order arrives damaged, we’re here to make it right. Please follow these steps:

• Document the Damage:
Take clear photos of any damaged items and the packaging. This helps us assess the issue quickly.

• Contact Our Support Team Immediately:
Reach out to us as soon as possible by calling our customer service hotline or emailing us with your order number and the photos you took. Our support team is available during business hours (Mon–Sat, 10:00 AM–8:00 PM) to help you resolve the issue.

• We’ll Resolve It Promptly:
Once we review your case, we’ll arrange for a replacement shipment or issue a refund based on your preference. Our commitment to quality means we want you to enjoy your tropical fruits in perfect condition.

For further assistance, please refer to our dedicated customer service page on our website.

Because our products are perishable, we typically don’t offer direct exchanges unless there’s been an error on our part—for example, if you received an incorrect or damaged item. If you’d like to exchange your order, please follow these steps:

• Contact Us Promptly:
If you notice any issues with your order (whether it’s a mistake on our part or a quality concern), please get in touch with our customer support team as soon as possible—ideally within 24 hours of delivery. This allows us to review the situation quickly.

• Explain Your Request:
Let us know whether you received the wrong product or if the item was damaged. If you’re simply looking to swap one item for another (and there’s no quality or fulfillment error), please note that we may not be able to process a direct exchange. In that case, you might need to request a refund for the affected item and place a new order for your desired product.

• Review Our Policy:
For details on exchanges and returns, please check our Returns & Exchange Policy on our website. We strive to ensure that every order meets our high-quality standards, and our support team is committed to finding a solution that works for you.

If you have any questions or need further assistance, please contact our support team. We’re here to help make your tropical fruit experience as delightful as possible.

If your discount code isn’t working, here are a few things to check and do:

• Verify that you’ve entered the code exactly as provided, including any case sensitivity or special characters.
• Check the terms and conditions of the discount code to ensure it hasn’t expired and that your order meets any minimum spend or product restrictions.
• Some discount codes may exclude certain products or may only be valid on specific categories, so please review the details attached to the offer.

If you’ve confirmed these points and the code still isn’t being applied, please contact our customer support team via phone or email with your order details and the code you’re trying to use. Our team will be happy to help resolve the issue so you can enjoy your savings.

Yes, you can expedite your shipping if you need your order to arrive sooner. Here’s what you can do:

• At Checkout:
During the checkout process, if expedited shipping is available, you’ll have the option to select a faster delivery method for an additional fee. Just choose the option that best meets your needs.

• After Placing Your Order:
If you decide you need your order expedited after it’s been placed—and it hasn’t been dispatched yet—please contact our customer support team immediately with your order details. We’ll check if it’s possible to upgrade your shipping method. Once an order has shipped, expedited shipping upgrades may not be possible, but we strive to ensure our standard delivery is fast and reliable.

• Need Assistance?
Our dedicated support team is here to help. Whether you have questions about shipping options or need to update your order, just reach out via phone or email, and we’ll work with you to get your fresh tropical fruits to you as quickly as possible.